FAQ

Agents

Agent Licence

How can I apply for an agent licence?

What conditions have to be met to obtain an agent licence?

What are the consequences of failing to provide true and complete answers to all the questions on the licence application?

Can I carry out private security activities during the processing of my agent licence application?

Do I have to re-apply for an agent licence every year?

What is a temporary private security agent licence?

Can I apply to have my temporary agent licence renewed?

Can I convert my temporary agent licence to a regular licence?

My agent licence expires soon. How do I apply for a renewal?

Can the Bureau suspend, revoke or deny my agent licence application?

If my agent licence is denied, revoked or suspended, can I send the Bureau any additional information for a review of the decision?

What are the consequences of a suspension, revocation or denial of my licence renewal?

What should I do with my licence if it is revoked, suspended or not renewed, or that I cease my activities?

How can I contest the Bureau’s decision regarding my agent licence?

What happens if I fail to pay the annual agent licence fee before the anniversary date on which your licence was issued?

I lost my agent licence, is it possible to get replacement?

Can I obtain my licence or speed up the application process if I go to the Bureau in person?

Can I apply for an agent licence even if I do not have a job in the private security field?

If I change jobs, do I have to inform the Bureau?

Do I need an agent licence if I work in a business that has its own security service and is not a security agency?

How can I cancel my agent licence application?

I forgot to submit certain documents with my application. What will happen?

I already have an agent licence in one category and I would like to add a new category to my application. How can I do that?

If my agent licence issued by the BSP is suspended for failure to pay annual fees and that I pay those fees directly at the BSP’s Customer Service counter, will my licence be reinstated as soon as that payment is made?

What are the conditions that make my photographs acceptable to submit with my agent licence application form?

I hold a valid private security agent licence, issued from another Canadian province. Can I obtain a licence from the BSP without other conditions?

Training and Experience

Am I required to undergo training to obtain a licence from the Bureau?

Am I required to undergo training to obtain an agent licence from the Bureau in electronic security systems?

What training is required by regulation to obtain an agent licence in security guarding?

What training is required by regulation to obtain an agent licence in investigation?

What training is required by regulation to obtain an agent licence in locksmith work?

What training is required by regulation to obtain an agent licence in the transport of valuables?

Do I have to obtain specific training to get an agent licence in security consulting?

If I have not completed the training required by regulation, is it possible to still qualify to receive a licence?

Is the training I received recognized by the Bureau?

How can I prove my relevant experience in the field of private security?

Who can help me to provide proof of my experience as a security guard if my former employers cannot?

Verification of Security Conditions

I was found guilty of a criminal offense for which I have received a discharge (conditional or absolute). Do I still have to report this offense?

What is a record suspension (pardon) and how can I get one?

Others

Do I have to inform the Bureau if I plan to cease the private security activities for which I hold a licence?

How can I find out whether an agent holds a valid licence?

How can I find out if the agent licence of one of my employees is suspended, revoked or not renewed?

What payment methods are accepted by the Bureau?

Are the fees that I pay to get my agent licence tax deductible?

What type of conduct is expected from an agent exercising a private security activity?

How can I file a complaint against an agent?

Can I pay annual fees at my bank?

Can I send the Bureau post-dated cheques dated on the anniversary date on which my licence was issued?

How can I inform the Bureau that I have a new address?

I would like to be exempt from appearing in the Registry of Licence Holders. Is it possible?

Agences

Agency Licence

How can I apply for an agency licence?

What conditions must be met for my company to be eligible for an agency licence?

My agency already has a bond to which another organization is the beneficiary, for example, the Régie du bâtiment du Québec. Can I use this bond to complete my application for an agency licence?

Who can act as the agency representative and what conditions must such a person meet?

What are the consequences of failing to provide true and complete answers to all the questions on the licence application?

If I am the only one in my company to provide private security services, or if I offer my services as a subcontractor, do I still need to get an agency licence?

Do I have to re-apply for an agency licence every year?

My agency licence expires soon. How do I apply for renewal?

Can the Bureau suspend, revoke or deny my agency licence application?

If the licence of an agency for which I am the representative is denied, revoked or suspended, can I send the Bureau any additional information or comments to have the decision reviewed?

What are the consequences of a suspension, revocation or denial of my agency licence renewal?

What should I do with my agency licence when it is revoked, suspended or not renewed, or that my agency ceases its operations?

How can I contest the Bureau’s decision regarding my agency licence?

What happens if I fail to pay the annual agency licence fee before the due date?

Can I make copies of my agency licence?

Security Activities

Does a business with its own security service need to obtain an agency licence?

Does a retail store that offers, among other things, a key cutting service need to have a locksmith agency licence?

Verification of Security Activities

Do the directors, owners, shareholders and partners of my agency need to meet specific criteria in order to obtain an agency licence?

Do I have to inform the Bureau if there are changes in the identity of the owner of the agency or its director, shareholders or partners during the three years of validity of the permit?

Can having a criminal record prevent me from obtaining an agency licence or from being an agency representative?

I am a representative, owner, director, shareholder or partner of an agency and I was found guilty of a criminal offense for which I have received a discharge (conditional or absolute). Do I still have to declare this offense?

What is a pardon and how can I get one?

Other

How can I inform the Bureau that my agency, one of its establishments or a representative has moved?

How can I inform the Bureau that I have changed the representative of my agency?

Do I have to inform the Bureau of any changes in the situation of my agency or my agency representative?

Am I obligated to display my licence agency in plain sight?

Do I have to inform the Bureau if I plan to cease my agency’s operations?

Can I obtain my agency licence or speed up the application process if I go to the Bureau in person?

I run a business outside of Quebec, but I want to offer private security services in Quebec. Do I need to get a licence?

I forgot to submit certain documents with my application. What will happen?

Can I provide private security services during the processing of my agency licence application?

What payment methods are accepted by the Bureau?

Can I send the Bureau a post-dated cheque dated on the anniversary date on which my licence was issued?

How can I find out whether the agency that is providing me with private security services holds a valid licence from the Bureau?

How can I file a complaint against an agency?

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